InstantConsult
The gold standard of telehealth services / #1 Telehealth
Starting from
$45
Availability
6am to midnight AEST, 7 days, 365 days a year
Speed
Guaranteed within 15 minutes. Typically 2 to 15 minutes.
Mobile app
Yes
About InstantConsult
Location
14 Sylvan Rd, Toowong, QLD 4066
Established
2017 (ABN registered). Launched 1 June 2018.
Legal entity
Instant Consult Pty Ltd
ABN
58 617 811 337
Pricing
Starting from
$45
Lowest available price
Consultation
$45
Standard telehealth consultation
Standard consult is 3.5x more expensive than Doccy ($45 vs $12.90)
Services
- Medical certificates
- Prescriptions
- Referrals
- General telehealth consultations
- Infant consultations (bulk-billed)
Certificate Details
Maximum days
Doctor's discretion (approximately 3 days typical)
Backdating
NOT permitted
Delivery method
Electronic delivery after video consultation
Reviews
4.9
out of 5
Best rating on App Store
11,000+ total reviews
What people like
Common concerns
Strengths and Weaknesses
Strengths
- Live video consultation (not async like Updoc)
- Guaranteed 15-minute wait time
- Chemist Warehouse partnership adds credibility
- Phone support available (unlike Updoc)
- High iOS App Store rating (4.9/5)
- Infant consultations bulk-billed (free)
- RACGP and ACRRM standards compliance
Weaknesses
- Standard consult 3.5x more expensive than Doccy ($45 vs $12.90)
- Not true 24/7. Only 6am to midnight AEST
- No backdating of medical certificates
- Long list of certificate types they cannot provide
- Video call technical failures reported in reviews
- Charged for failed consultations
- Trustpilot bias warning for review solicitation
- Max cert days at doctor's discretion (approx 3 days) vs competitors offering up to 7
Trust Signals
- 100+ AHPRA registered doctors
- RACGP standards compliant
- ACRRM standards compliant
- Healthdirect listed
- Chemist Warehouse partner
Ready to try InstantConsult?
Visit their website to learn more about their services and get started.
Compare Telehealth Australia is an independent comparison service.
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Disclaimer: The information on this page is for general comparison purposes only and does not constitute medical advice. Pricing, availability, and service details may change without notice. We verify data regularly but recommend confirming directly with the provider before making decisions. Compare Telehealth Australia is an independent comparison service and is not affiliated with any telehealth provider listed on this site.